If you are not completely satisfied with your order or have made an incorrect purchase, that’s ok – you have up to 14 days from the date of purchase to return your product, subject to the below.
Only items purchased on the Biology Smart Skincare website can be returned to biologyskin.com for refund or exchange.
If you haven’t used the product, we’ll exchange it, or refund you in full using the same method of payment as your initial purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.
If you’ve used less than 10% of the product, we’ll only offer a product exchange. If you’ve used more than 10% of the product, no refund or exchange can be given.
We can’t exchange or refund gift vouchers or promotional items.
Please send all returns and refunds to the below address:
Biology Smart Skincare
4-6 Meeks Road, Marrickville
NSW 2204 AUSTRALIA
If you have received an incorrect order please contact us on 02 9557 7644 or at email@example.com as soon as you can with your order number and details of the incorrect or damaged product.
Two complimentary samples can be selected with every Biology order. Customers must select samples during checkout and MUST select [ADD TO CART] for the items to be added to their order and a purchase must be completed. Please note that samples will not be included in any order if they are not added to the cart by the customer. We cannot guarantee that the sample of choice will be available at time of ordering. We reserve the right to change the sample choice dependent on availability. Samples are not available with Gift Voucher purchases.
*Free when you spend $50 or $9.95 flat rate for all orders under $50
Delivered within 5 working days (Metro Areas)
Delivered within 7 working days (Rest of Australia)
Select Standard Shipping at checkout
EXPRESS SHIPPING via Australia Post
$15.00 flat rate Australia wide
Delivered within 3 working days (Metro Areas)
Delivered within 4 working days (Rest of Australia)
Select Express Shipping at checkout
Order by 12 Noon AEDT (Monday – Friday)
Should a parcel be returned to Biology due to any of the following reasons we are happy to arrange a redelivery:
• An incorrect, incomplete or insufficient address provided by the recipient
• The parcel is not collected from the Post Office
• The parcel is rejected
A charge of AUD$9.95 will apply and your order sent via regular post.
Biology Smart Skincare is proud to offer international delivery to our overseas customers. NOTE: we do not ship to Europe (including UK).
NEW ZEALAND: $30 AUD flat rate for all orders. Please allow 5 – 7 working days for delivery.
ASIA & PACIFIC: $40 AUD flat rate for all orders. Please allow 6 – 10 working days for delivery.
NORTH AMERICA: $39 AUD flat rate for all orders.. Please allow 6 – 10 working days for delivery.
SOUTH AMERICA: (excluding Peru) $45 AUD flat rate for all orders. Please allow 6 – 10 working days for delivery.
AFRICA: $45 AUD flat rate for all orders. Please allow 6 – 10 working days for delivery.
EUROPE (NON EU*): $45 AUD flat rate for all orders. Please allow 6 – 10 working days for delivery. *Albania, Armenia. Belarus, Gibraltar, Iceland, Kosovo, Lechtenstein, Macedonia, Norway, Russian Federation, Switzerland, Turkey, Ukraine, and Vatican City State.
Parcels are delivered by trackable international express courier.
International delivery costs do not include any taxes or duties applied by the destination country. These additional charges (if applicable) are the sole responsibility of the delivery recipient. It is advised to contact your local customs office for any information on what these charges may be.
Please note that in accordance with Australian export regulations, we are required to declare the exact value and status of each parcel. We are also prohibited by law from identifying an order as a gift for export purposes.
If you decline to pay the applicable taxes and duties and your order is returned, initial shipping costs will not be refunded.
Delivery of International Orders
A signature is required for international deliveries and it is the sole responsibility of the receiver to provide an address where someone will be available to receive and sign for the parcel. Should a parcel be returned to Biology due to any of the following reasons, and a re-delivery requested by the recipient, a fee of AUD$30 will apply:
• Multiple unsuccessful delivery attempts,
• Failure by the recipient to contact the delivery service in their receiving country to arrange a re-delivery or
• If a parcel remains unclaimed by the recipient or,
• Failure to pay duties/taxes applicable to the receiving country.
Should a refund be requested due to any of the above reasons for the return, the initial shipping charge will not be refunded.
Tracking details are forwarded to the email address provided at time of ordering (be sure to check your junk/spam folder). It is the responsibility of the recipient to monitor the tracking of the parcel. Please contact our team at firstname.lastname@example.org should you require further details regarding your order or its delivery.
All orders and applicable shipping costs are in Australian Dollars (AUD)
Payment over the Internet can be made via our secure check out pages using Visa, Mastercard, Amex, PayPal and AfterPay.
All prices are quoted in AUD ($) and include Goods and Services Tax (GST).
Any changes made to this policy will be maintained and be visible from this website.
Biology Smart Skincare collects personal data for the sole purpose of processing your order and to provide updates of upcoming new products and launches via a newsletter. You have the option of not subscribing to the newsletter should you wish to do so.
We will never sell or provide these details to any third party organization without your written consent. You will not receive any unsolicited mail as a result of you ordering from Biology Smart Skincare.
By submitting information to Biology Smart Skincare you consent to the collection and use of this information by Biology Smart Skincare and Australia Post in the fulfillment of your order.
Information provided by you to Biology Smart Skincare when placing an order or registering on our website includes:
• Delivery Address
• Phone Number
• Email address
• Payment Information
The Biology Smart Skincare website has been designed to protect any personal information collected online from unauthorized access.
We expect you to maintain the confidentiality of your username and password for your Biology Smart Skincare account and you have the opportunity to update your personal information by logging into your account.
Biology Smart Skincare may, from time to time, use technology to track buyer behavior and site analysis. This information is used to assist strategic development and audit usage of the site.
Unless otherwise stated all rights, including copyrights, content, text and graphics of the Biology Smart Skincare website are owned and controlled for these purposes by the Vanity Group Pty Ltd.
You are not permitted to copy, broadcast, download, store, transmit, show or display in public, adapt or change in any way the content of these Biology Smart Skincare pages for any purpose whatsoever, in any medium, without the written permission of the Vanity Group Pty Ltd.
Your email address will be used for our own marketing purposes upon your consent till such time as you unsubscribe.
You can unsubscribe at any time.
Any social media plug-ins for Facebook, Twitter and Pinterest are used to obtain data for tracking purposes only.
VANITY GROUP Pty. Ltd.
4-6 Meeks Road
Marrickville NSW 2204
When transacting via our secure server, your credit card and personal details are encrypted using the latest industry standard SSL (Secure Socket Layer). It encrypts all your personal information, including credit card number, name and address, so that it cannot be read while the information travels over the Internet. You can tell you are in secure (SSL) mode when a little padlock appears on the bottom of the screen.
Your credit card number is removed from our on-line server within a minute of it arriving and is stored on a separate secure server, which is not accessible via the Internet at all. If you are still unsure about sending your credit card to us via the Internet, then we suggest you use one of our additional payment methods.
Sign up to our newsletter by clicking the subscribe button in the footer of www.biologyskin.com. You will receive an email after you have subscribed with a unique code to enter at checkout to redeem your free Body Buff 50g. A purchase must be completed to redeem the free gift and the code must be entered in the coupon section at time of ordering. We are unable to add gift or make changes once an order is finalised. Please note this code is not valid in conjunction with any other order or promotion. We reserve the right to substitute the free gift dependent on availability.